Use cases

What are typical use cases? Well there are many of them, but recently I figured out one very nice use case. You all those girls who are really happy to go shopping, they really love to take their best friends with them to discuss what is this piece of cloth like. Does this look ok on me ? Or do I look fat ? Supportive friend then replies that she looks great, and bussines is made once again. But what if our girl cannot settle some time to go shopping with her friends ? Helpdesk application can be used in this example too. Defining your friends as your mentors makes them able to respond on your request to comment the cloth you are currently testing.

Features and functionality

What is the state of the project ?

This will be just sort of summary what we did in last few months. First task was to design the basic communication among client aplication and server, it means creating new users, new tickets and editing them. After this we had to resolve how to implement location and photos in the tickets( tickets are sort of packed requests for the operator including photo and location where it was created). Ok this all is already implemented, now for a swift answer we started to implement c2dm. While this akk is being developed we are looking for some good people to help us with design and graphics.

Helpdesk project - brief information

I started this blog to share information about our project we are currently working on called Helpdesk and hopefully to get some feedback from you.

Helpdesk is a client-server application used for answering request of the users. These requests are simplified questions that are being published by the enduser to a server, where some qualified person can pick up this request and answer right away. Today's man needs is under a lot of pressure from his peers, he is forced to know so many things about every thing. This project will make it easier for him to be "in".

There are many typical situations where helpdesk can be used. It's just about the idea: Enduser doesn't know some information which is fundamental for his work/life (at least he thinks) and he needs to know it now ! When you think about that, i believe you also are in this kind of situation rather often. At least I am.

Helpdesk can be adapted onto variety of different projects.

Client application i being developed for Android platform and server runs on app engine. I will be bloging mainly about progress from the side of the client - andoid application.